Director of Program Services

We are growing, we are expanding and we are hiring !

Hope Cooperative is searching for a Director of Program Services.


The Director of Program Services is responsible for the oversight of assigned programs as indicated on the Agency Organizational Chart.  The Director of Program Services is also part of the Leadership Team, assisting in making critical decisions for the entire Agency as well as organizational development.  Responsibilities of the Director of Program Services include planning, organizing, directing and evaluating programs as well as providing direct supervision of the staff as indicated on the Agency Organizational Chart.  This position is responsible for ensuring program quality, maintaining Agency standards, serving as HIPAA Privacy Officer, ensuring contractual compliance and providing some community relations and outreach. 

We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness. We are a highly respected, award-winning provider of a full array of mental health and supportive housing services in Sacramento and Yolo Counties, and we need you to bring your compassion and support to the most vulnerable in our community.

At Hope Cooperative we’re committed to the happiness and well-being of our employees, and aim to create a workplace that fosters both personal and professional growth.

This position is a full-time, non-exempt position and may require working some evening and weekend schedules.   

HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefit package consisting of, but not limited to, the following, and may be subject to change:


  • 21 PTO days year (4 weeks/1 day)
  • 26 PTO days after 5th year (5 weeks / 1 day)
  • 6 days paid sick time
  • 9 paid holidays
  • Personal Days (Floating Holidays)
  • Employer paid health insurance
  • Flexible Spending Account
  • 401k match
  • Employee Assistance Program
  • Regular hourly wage step scale increases
  • Flexible hours
  • iPhone with unlimited data for personal/profession use and laptop for some positions
  • Clinical Supervision towards licensure
  • Annual BBQ and staff appreciation awards
  • Annual Gift Card Program
  • Referral Bonuses
  • Transfer Sick Time Hours to PTO Hours
  • PTO Cash Out
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more.


ESSENTIAL DUTIES and RESPONSIBILITIES: include the following. Other duties may be assigned.

  • Support individuals with active listening, demonstrate empathy and carry a message of hope and recovery
  • Ensure that Best Practices of mental health recovery are taught and implemented.
  • Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
  • Ensure the safe, effective and efficient implementation of direct services to clients in accordance with established policies, procedures and standards of care.
  • Coordinate client treatment and care with psychiatrists and other members of the treatment team or with community resources as applicable. 
  • Ensure that direct report staff is informed regarding pertinent Agency business.
  • Act as liaison between County departments, all funding sources and collaborative agencies to negotiate, fulfill, complete and submit reports regarding scopes, billing rates, staff detailing, MOUs and all other aspects of the contract.
  • Ensure that documentation meets Agency and Funding Source standards.
  • Support and direct staff regarding personnel issues, following all personnel policies seeking appropriate consultation when necessary.
  • Assess, train, and support direct reports including interns/volunteers to ensure quality services.
  • Ensure for the review, evaluation and screening of relevant employment applications.  Interview and check references on job applicants.  Make hiring recommendations to the appropriate management team member.
  • Review program budget, make recommendations for budget changes/adjustments and major purchases and ensure the programs remains within budget limitations.
  • Provide after-hours service/back-up and crisis intervention on a rotating basis in applicable programs.
  • Assist with assigned organizational development activities, grant writing and other major projects.
  • Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.  Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
  • Facilitate system resolutions.
  • Ensure all programs, per the Agency Organizational Chart, are adhering to applicable contractual scopes, policies and procedures.
  • Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.


Supervisory Responsibilities: Directly supervises employees in the assigned program. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.





  • Master’s Degree in Social Work, Counseling or Psychology.
  • Four (4) years demonstrated experience supervising, delegating, and providing leadership to staff.
  • Three (3) years full-time experience in a mental health setting.
  • Three (3) years demonstrated experience in assessing needs, planning, organizing, implementing, and evaluating programs.
  • Demonstrated knowledge of and ability to train the principles of social rehabilitation.
  • Demonstrated knowledge of group work principles and the ability to work effectively with groups.
  • Knowledge of community organizations and community resources.
  • Work experience with Medi-Cal billing is highly desirable.
  • Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
  • Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.




  • Must be a Licensed Clinical Social Worker (LCSW), License Marriage Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC) or Licensed Psychologist in the State of California. Valid CPR/First Aid and Pro-Act certifications are desirable
  • Provide own vehicle, possess a valid California Driver’s License and current vehicle insurance.  Driving record must meet, and continue to meet the generalized driving guidelines used by our insurance broker.
  • Must have at least 3 years of driving experience.
  • Must be eligible to supervise individuals for clinical licensure hours.


Other Skills, Abilities, and Job Requirements: 

  1. Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
  2. Consumer of mental health services or a family member of a mental health consumer is desirable.



HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer,   and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.   


To apply, visit our Hope Cooperative – Online Career Center 


Final Filing Date:  Until Filled

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