Outreach and Engagement Center Coordinator

We are growing expanding and hiring.

Hope Cooperative is searching for an Outreach and Engagement Center Coordinator for our CalAIM Program.

Full Time Professional  |  Sacramento, CA, US


Under the direct supervision of the individual designated on the agency Organizational Chart, the Outreach and Engagement Center Coordinator will assist individuals experiencing homelessness by offering brief respite and information, advocacy and referrals for continued assistance and support after they leave the Outreach and Engagement Center.

The Outreach and Engagement Center is a program designed to provide respite for adults experiencing homelessness who are referred to us from City of Sacramento Department of Community Response, Sacramento County Park Rangers or the City of Sacramento Impact Team who are camping in the immediate vicinity of the Center. The Center is a place to receive support, services, linkages and to gain hope for a resolution.  This program is designed to provide an safe environment for individuals who are in need of relief from the stresses homelessness, and who need assistance in accessing services and resources.  The Outreach and Engagement  Center is open and welcomes individuals 24 hours a day / 7 days a week by referral invitation only.  Services will be offered from a Trauma informed perspective and will utilize Motivational Interviewing and other Evidence Based Practices as appropriate.

We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness. We are a highly respected, award-winning provider of a full array of mental health and supportive housing services in Sacramento and Yolo Counties, and we need you to bring your compassion and support to the most vulnerable in our community.

At Hope Cooperative we’re committed to the happiness and well-being of our employees, and aim to create a workplace that fosters both personal and professional growth.

This position is a full-time, non-exempt position and may require working some evening and weekend schedules.

HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefit package consisting of, but not limited to, the following, and may be subject to change:


  • 21 PTO days year (4 weeks/1 day)
  • 26 PTO days after 5th year (5 weeks / 1 day)
  • 6 days paid sick time
  • 9 paid holidays
  • Personal Days (Floating Holidays)
  • Employer paid health insurance
  • Flexible Spending Account
  • 401k match
  • Employee Assistance Program
  • Regular hourly wage step scale increases
  • Flexible hours
  • iPhone with unlimited data for personal/profession use and laptop for some positions
  • Clinical Supervision towards licensure
  • Annual BBQ and staff appreciation awards
  • Annual Gift Card Program
  • Referral Bonuses
  • Transfer Sick Time Hours to PTO Hours
  • PTO Cash Out
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more.

ESSENTIAL DUTIES and RESPONSIBILITIES: include the following. Other duties may be assigned.

  1. Support individuals with active listening, demonstration of empathy and carry a message of hope and recovery.
  2. Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues and homelessness.
  3. Develop service/goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development.
  4. Provide positive public relations, community referrals, information and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified.
  5. Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, , HMIS, ViSpdat and other reports as required).
  6. Ensure that the Center and surrounding environment is clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed.
  7. May be asked to attend to pets and pet kennels as needed.
  8. Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
  9. Ensure the protection and confidentiality of all Protected Health Information (PHI)  by following all policies and procedures in the Agency HIPAA Manual.

Education and/or Experience:

  • Ability to work with individuals who have are experiencing homelessness and may have co-occurring disorders. Experience is highly desirable.
  • Lived experience with homelessness, mental health challenges or substance use disorder is highly desireable.
  • Knowledge of Sacramento community organizations and community resources is highly desirable.
  • Mental health crisis intervention experience is highly desirable.
  • Experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
  • Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.

Certificates, Licenses, Registrations: 

  • Possess a valid California Driver’s License and current vehicle insurance. Driving record must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker.  Must provide proof of insurance.
  • Must have at least 3 or more years of driving experience.

Other Skills, Abilities, and Job Requirements: 

  1. Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
  2. Consumer of mental health services or a family member of a mental health consumer is desirable.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer,   and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.


To apply, visit our Hope Cooperative – Online Career Center


Final Filing Date:  Until Filled

PDF Download Available

Apply Online!