Outreach and Engagement Program Manager

We are growing expanding and hiring.

Hope Cooperative is searching for an Outreach and Engagement Program Manager.


Under the general direction of the individual indicated on the Agency Organizational Chart, the Program Manager position oversees and manages all aspects of the Outreach and Engagement Center.   The Outreach and Engagement Center Manager will ensure that individuals who are experiencing homelessness are offered brief respite and information, advocacy and referrals for continued assistance and support after they leave the Outreach and Engagement Center.  The manager is responsible for recruiting and retaining staff, managing the operations of the Center and reporting outcomes.

The Outreach and Engagement Center is a program designed to provide respite for adults experiencing homelessness who are referred to us from City of Sacramento Department of Community Response, Sacramento County Park Rangers or the City of Sacramento Impact Team who are camping in the immediate vicinity of the Center. The Center is a place to receive support, services, linkages and to gain hope for a resolution.  This program is designed to provide an safe environment for individuals who are in need of relief from the stresses homelessness, and who need assistance in accessing services and resources.  The Outreach and Engagement Center is open and welcomes individuals 24 hours a day / 7 days a week by referral invitation only.  Services will be offered from a Trauma informed perspective and will utilize Motivational Interviewing and other Evidence Based Practices as appropriate.

We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness. We are a highly respected, award-winning provider of a full array of mental health and supportive housing services in Sacramento and Yolo Counties, and we need you to bring your compassion and support to the most vulnerable in our community.

At Hope Cooperative we’re committed to the happiness and well-being of our employees, and aim to create a workplace that fosters both personal and professional growth.

This position is a full-time, non-exempt position and may require working some evening and weekend schedules.   

HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefit package consisting of, but not limited to, the following, and may be subject to change:


  • 21 PTO days year (4 weeks/1 day)
  • 26 PTO days after 5th year (5 weeks / 1 day)
  • 6 days paid sick time
  • 9 paid holidays
  • Personal Days (Floating Holidays)
  • Employer paid health insurance
  • Flexible Spending Account
  • 401k match
  • Employee Assistance Program
  • Regular hourly wage step scale increases
  • Flexible hours
  • iPhone with unlimited data for personal/profession use and laptop for some positions
  • Clinical Supervision towards licensure
  • Annual BBQ and staff appreciation awards
  • Annual Gift Card Program
  • Referral Bonuses
  • Transfer Sick Time Hours to PTO Hours
  • PTO Cash Out
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more.


ESSENTIAL DUTIES and RESPONSIBILITIES: include the following. Other duties may be assigned.


  • Support individuals with active listening, demonstrate empathy and carry a message of hope and recovery
  • Ensure that Best Practices of mental health recovery are taught and implemented.
  • Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
  • Ensure the safe, effective and efficient implementation of direct services to clients in accordance with established policies, procedures and standards of care.
  • Coordinate guest care with community resources as applicable using online direct referral and closed loop referral tools such as “UniteUS and Find Help”.
  • Accurately complete all necessary forms, reports and paperwork required by the funder on a timely basis (e.g., progress notes, special incident reports, discharge summaries, , HMIS, ViSpdat and other reports as required).
  • Ensure that direct report staff is informed regarding pertinent Agency business.
  • Connect with partner organizations and programs as needed to ensure appropriate and sufficient referrals and to receive updated community information. 
  • Follow and apply all personnel policies seeking appropriate consultation when necessary.
  • Assess, train, and support direct reports including interns/volunteers to ensure quality services.
  • Ensure for the review, evaluation and screening of relevant employment applications.  Interview and check references on job applicants.  Make hiring recommendations to the appropriate management team member.
  • Review program budget, make recommendations for budget changes/adjustments and major purchases and ensure the programs remains within budget limitations.
  • Provide after-hours service/back-up and crisis intervention on a rotating basis in applicable programs.
  • Ensure for the accuracy and timely completion of data collection, reports, and client charts. 
  • Assist with assigned organizational development activities, grant writing and other major projects.
  • Requisition and purchase household, maintenance, office and program supplies as applicable.
  • Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.  Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
  • Assist in guest concerns and complaints, intervene in, and/or oversee, crises and emergencies as they occur.
  • Ensure the accurate screening and assessment of admissions and discharges in conjunction with contracted criteria.
  • Ensure that the Center and surrounding environment is clean and fit for occupancy, where applicable.   Provide and assist with cleaning as needed.
  • Ensure that onsite Kennel operation is managed in a clean and safe manner.
  • Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.


Education and/or Experience:

  • Mental Health Rehabilitation Specialist (MHRS) Certification is desirable. MHRS Certification requirements are:
    • Master’s Degree or PhD and two years of full time equivalent (FTE) direct care experience in a mental health setting; OR
    • Bachelor’s Degree and four years of FTE direct care experience in a mental health setting; OR
    • Associate of Arts Degree and six years of FTE direct care experience in a mental health setting. At least two of the six years must be post AA degree in a mental health setting.

(FTE experience may be direct services provided in a mental health setting in the field of:   Physical Restoration, Psychology, Social Adjustment, Vocational Adjustment.) 

  • Demonstrated knowledge of and the ability to teach the principles of social rehabilitation.
  • Demonstrated knowledge of group work principles and the ability to work effectively with groups.
  • Knowledge of community organizations and community resources.
  • Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
  • Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
  • Consumer of mental health services or a family member of a mental health consumer is desirable.


Language Skills:

  • Demonstrated ability to read, analyze and understand directions and documentation in English.
  • Excellent English written communication skills, with demonstrated clarity and accuracy in writing, grammar, and punctuation.
  • Excellent English verbal communication skills with the ability to effectively communicate with Agency employees, clients and all individuals inside and outside the Agency.
  • Demonstrated abilities in effective verbal/written communications to include rehabilitation planning, case noting, and statistical reporting and evaluation.
  • Demonstrated ability to prepare correspondence independently.
  • Bilingual or multi-lingual skills desirable.


Certificates, Licenses, Registrations: 

  • Possess a valid California Driver’s License and current vehicle insurance. Driving record must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker.  Must provide proof of insurance.
  • Must have at least 3 or more years of driving experience.

Other Skills, Abilities, and Job Requirements: 

  1. Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
  2. Consumer of mental health services or a family member of a mental health consumer is desirable.


HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer,   and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.   


To apply, visit our Hope Cooperative – Online Career Center 

Final Filing Date:  Until Filled

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