Residential Service Coordinator – Possibilities

We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness. We are a highly respected, award-winning provider of a full array of mental health and supportive housing services in Sacramento County, and we need you to bring your compassion and support to the most vulnerable in our community.

At Hope Cooperative we’re committed to the happiness and well-being of our employees, and aim to create a workplace that fosters both personal and professional growth.

These positions are full-time, non-exempt positions.  This program is staffed 24/7 and the shift is as follows:


Tuesday: Mandatory Team Meetings 10:00am to Noon (every other week)

Wednesday: 11:30pm – 8:00am

Thursday: 11:30pm – 8:00am

Friday: 11:30pm – 8:00am

Saturday: 11:30pm – 8:00am

Sunday: 11:30pm – 8:00am



Monday: 11:30pm – 8:00am

Tuesday: 11:30pm – 8:00am and Mandatory Team Meetings (every other week) 10:00am to Noon

Thursday: 3:30pm – Midnight

Friday: 3:30pm – Midnight

Saturday: 3:30pm – Midnight


HOPE Cooperative (Formerly TLCS, Inc.) offers a competitive benefit package consisting of, but not limited to, the following, and may be subject to change:

  • 14 PTO days (2 weeks /4 days)
  • 21 PTO days after 1st year (4 weeks/1 day)
  • 25 PTO days after 5th year (5 weeks / 1 day)
  • 6 days paid sick time
  • 9 paid holidays
  • Employer paid health insurance
  • 401k match
  • Regular hourly wage step scale increases
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, and more.



The Residential Services Coordinator has the responsibility of working closely with the Transition Age Youth  (TAY)  residents   who are progressing toward independent living.  The Residential Services Coordinator provides the daily support needed for each resident to function at the highest possible level. These supports will include emotional support, demonstrating and teaching living skills, coordinating program activities, facilitating groups, and client activities.



Essential Duties and Responsibilities include the following. Other duties may be assigned.

  1. Support individuals with active listening, demonstration of empathy and carry a message of hope and recovery.
  2. Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
  3. Develop service/goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development.
  4. Provide/Assist the client with transportation in personal vehicle as necessary.
  5. Provide rehabilitative services to clients in the community and their homes.
  6. Provide positive public relations, community referrals, information and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified.
  7. Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, Avatar forms, HMIS).
  8. Facilitate planning of social, cultural, educational, supportive and recreational group activities.
  9. Shop for food and household supplies to meet program or client needs.
  10. Ensure the office, house, rooms, units and yard are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed.
  11. Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
  12. Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual.


Education and/or Experience:

  • Ability to work with the Transition Age Youth population. Experience is highly desirable.
  • Crisis intervention experience is highly desirable.
  • Knowledge of substance abuse disorders, preferably dually diagnosed (mental health & substance abuse).


Computer Skills:

  • Must be computer literate with experience in word-processing, email and the internet. Microsoft Office experience preferred.
  • Knowledge of, and/or experience working with, Sacramento County’s Avatar forms and system is highly desirable.



Other Skills, Abilities, and Job Requirements: 

  • Provide own vehicle, possess a valid California Driver’s License and current vehicle insurance is desired. Driving record must meet and continue to meet the generalized driving guidelines used by our insurance broker
  • Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings



HOPE Cooperative (Formerly TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer,   and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.   


To apply visit Hope Cooperative – Online Career Center


Final Filing Date:  Until Filled

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