Team Lead

We are growing, expanding and offering a Sign-on Bonus!!!

We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness. We are a highly respected, award-winning provider of a full array of mental health and supportive housing services in Sacramento County, and we need you to bring your compassion and support to the most vulnerable in our community.

At Hope Cooperative we’re committed to the happiness and well-being of our employees, and aim to create a workplace that fosters both personal and professional growth.

This position is a full-time, exempt position and will generally require working Monday-Friday daytime schedules.   

HOPE Cooperative (Formerly TLCS, Inc.) offers a competitive benefit package consisting of, but not limited to, the following, and may be subject to change:

  • 14 PTO days (2 weeks /4 days)
  • 21 PTO days after 1st year (4 weeks/1 day)
  • 25 PTO days after 5th year (5 weeks / 1 day)
  • 6 days paid sick time
  • 10 paid holidays
  • Employer paid health insurance
  • 401k match
  • Regular hourly wage step scale increases
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, and more.



The Triage Navigator Program is designed to provide crisis intervention, brief case management, peer support, system navigation and linkages to services for individuals residing in Sacramento County living with a mental illness or emotional disturbance and require crisis intervention.  Triage and Peer Navigators will be placed at various access points (i.e., Sacramento County Jail, local hospital emergency departments, homeless programs) to help address gaps in crisis response services and to better meet the needs of those experiencing a mental health crisis in the least restrictive manner possible.  The goals of this program are to improve the client’s experience in achieving wellness and recovery, provide timely access to needed services, reduce unnecessary hospitalizations, inpatient days and recidivism, and mitigate unnecessary expenditures of law enforcement. 


The Team Leader is responsible for the daily oversight of the Triage Navigators and Peer Navigators in the Triage Navigator Program.  This position is also responsible for providing triage, recovery-focused crisis intervention, support, and system navigation services.


Essential Duties and Responsibilities: include the following. Other duties may be assigned.


  • Support individuals with active listening, demonstrate empathy and carry a message of hope and recovery
  • Ensure that Best Practices of mental health recovery are taught and implemented.
  • Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
  • Assure the safe, effective and efficient implementation of direct services to clients in accordance with established policies, procedures and standards of care.
  • Coordinate client treatment and care with psychiatrists and other members of the treatment team or with community resources as applicable. 
  • Ensure that direct report staff is informed regarding pertinent Agency business.
  • Connect with partner organizations and programs as needed to ensure appropriate and sufficient referrals and to receive updated community information. 
  • Supervise and assess assigned staff indicated on Agency’s Organizational Chart, providing appropriate staff coverage to meet the standards of Agency as well as contract.
  • Follow and apply all personnel policies seeking appropriate consultation when necessary.
  • Assess, train, and support direct reports including interns/volunteers to ensure quality services.
  • Ensure for the review, evaluation and screening of relevant employment applications.  Interview and check references on job applicants.  Make hiring recommendations to the appropriate management team member.
  • Review program budget, make recommendations for budget changes/adjustments and major purchases and ensure the programs remains within budget limitations.
  • Provide after-hours service/back-up and crisis intervention on a rotating basis in applicable programs.
  • Ensure for the accuracy and timely completion of data collection, reports, and client charts. 
  • Assist with assigned organizational development activities, grant writing and other major projects.
  • Requisition and purchase household, maintenance, office and program supplies as applicable.
  • Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.  Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
  • Assist in client concerns and complaints, intervene in, and/or oversee, crises and emergencies as they occur.
  • Ensure the accurate screening and assessment of admissions and discharges in conjunction with contracted criteria.
  • Ensure the office, house, rooms, units and yard are clean and fit for occupancy, where applicable.   Provide and assist with cleaning as needed.
  • Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.



Supervisory Responsibilities:

Directly supervises employees in the assigned program. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



Education and/or Experience:


  • Master’s Degree in the field of psychology, counseling or social work.
  • Four (4) years demonstrated experience supervising, delegating, and providing leadership to staff.
  • Three (3) years of full-time experience in a mental health setting.
  • Demonstrated knowledge of and the ability to teach the principles of social rehabilitation.
  • Ability to supervise, delegate and provide leadership to staff.
  • Knowledge of community organizations and community resources.
  • Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
  • Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
  • Lived experience as a mental health consumer or a family member/loved one of a mental health consumer is desirable.


Computer Skills:

  • Must be computer literate with experience in word-processing, email and the internet. Microsoft Office experience preferred.
  • Knowledge of, and/or experience working with, Sacramento County’s Avatar forms and system is highly desirable.



  • Must meet the qualifications of a Licensed Professional of the Healing Arts (LPHA), possessing a valid California License in one of the following professional categories:
    1. Licensed Clinical Psychologist
    2. Licensed Clinical Social Worker (LCSW)
    3. Licensed Marriage and Family Therapist (LMFT),
    4. Licensed Professional Clinical Counselor (LPCC) OR
    5. Be in the process of obtaining licensure for any of the above stated professions and be registered with the Board of Behavioral Sciences
  • Provide own vehicle, possess a valid California Driver’s License and current vehicle insurance.  Driving record must meet and continue to meet the generalized driving guidelines used by our insurance broker.
  • Must have at least 3 years of driving experience.

Other Skills, Abilities, and Job Requirements: 

  • Provide own vehicle, possess a valid California Driver’s License and current vehicle insurance is desired. Driving record must meet and continue to meet the generalized driving guidelines used by our insurance broker
  • Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings



HOPE Cooperative (Formerly TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer,   and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.   


To apply, send resume to: listing the job title in the subject line.


Final Filing Date:  Until Filled

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