Benefit Resource Specialist (SSI/SSDI)

We are growing, expanding and offering a Sign-on Bonus!!!

We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness. We are a highly respected, award-winning provider of a full array of mental health and supportive housing services in Sacramento County, and we need you to bring your compassion and support to the most vulnerable in our community.

At Hope Cooperative we’re committed to the happiness and well-being of our employees, and aim to create a workplace that fosters both personal and professional growth.

This position is a full-time, non-exempt position and works Mon – Fri dayshift hours. 

HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefit package consisting of, but not limited to, the following, and may be subject to change:


  • 14 PTO days (2 weeks /4 days)
  • 21 PTO days after 1st year (4 weeks/1 day)
  • 25 PTO days after 5th year (5 weeks / 1 day)
  • 6 days paid sick time
  • 10 paid holidays
  • Employer paid health insurance
  • 401k match
  • Regular hourly wage step scale increases
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, and more.



The Benefits Resource Specialist will serve as a member of a multi- disciplinary team to assist in coordinating and providing services and resources to program clients. The Benefits Resource Specialist will assist clients in attaining and maintaining any and all service entitlements to which they may be eligible. This includes, but is not limited to, Supplemental Security Income (SSI), Social Security Disability Income (SSDI), General Assistance (GA), Medi-Cal, Medicare, Covered California, Healthy Families, Veteran’s  benefits, Vocational  services, Housing Support services, and Educational services. This position will work in collaboration with the Personal Service Coordinators (PSC), provide additional support to clients and work with the PSCs to ensure quality and complete charts.

The New Direction Program is a community based full service partnership with Sacramento County, providing intensive mental health and case management services to clients in their homes and other community locations. New Direction clients may include individuals who are experiencing homelessness, persistent mental health symptoms, substance abuse concerns, and health needs. We foster flexible and creative team approaches to meet clients where they are while also encouraging independent decision making. We work closely with clients and public entities to decrease chronic homelessness in Sacramento County.


ESSENTIAL DUTIES and RESPONSIBILITIES: include the following. Other duties may be assigned.

  • Support clients and/or family members with active listening, demonstration of empathy and carry a message of hope and recovery and empower clients in meeting their identified goals.
  • Collaborate with Personal Service Coordinators, Team Coordinators, Clinicians and Medical staff in coordinating and providing services for
  • Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use
  • Assist in linking clients and/or family members with resources in the community per the client
  • Assist clients in developing and following a wellness plan unique to their needs and desires.
  • Assist member with various independent living skills: house cleaning, laundry, food preparation, hygiene, yard work, budgeting money, shopping, medication management and
  • Provide/Assist the clients with transportation in personal vehicle as
  • Meet with clients and/or family members in the community and their homes, and attend meetings to ensure continuity of care for
  • Provide positive public relations, community referrals, information and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have
  • Facilitate planning of social, cultural, educational, supportive and recreational group activities.
  • Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, Avatar forms).
  • Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical
  • Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the AGENCY HIPAA


Education and/or Experience:

  • Must meet the qualifications of a Mental Health Assistant III (MHA III). Individual must have:
  • A minimum of four (4) years of full-time equivalent (FTE) direct care experience in the mental health field providing mental health services; OR
  • Two (2) years of FTE direct care experience in a mental health related field providing mental health services and two years of education (60 semester or 90 quarter units) with a minimum of 12 semesters (18 quarter units) in a mental health related subject such as child development, social work, human behavior, rehabilitation, psychology or alcohol and drug counseling; OR
  • Two (2) years FTE direct care experience in a mental health related field providing direct mental health services and a certificate of completion from the County Core Skills Training. (MHRS highly desired).
  • Work experience with Medi-Cal billing is highly
  • Work experience with individuals with a mental health diagnosis is highly
  • Experience in attaining entitlements for adults with a mental health diagnosis is highly
  • Ability to professionally advocate for clients for services and
  • Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
  • Lived experience as a mental health consumer or a family member/loved one of a mental health consumer is desirable


Computer Skills:

  • Must be computer literate with experience in word-processing, email and the internet. Microsoft Office experience
  • Knowledge of, and/or experience working with, Sacramento County’s Avatar forms and system is highly desirable.


Certificates, Licenses, Registrations: 

  • Possess a valid California Driver’s License and current vehicle insurance. Driving record must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker.  Must provide proof of insurance.
  • Must have at least 3 or more years of driving experience.

Other Skills, Abilities, and Job Requirements: 

  • Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background



HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer,   and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.   


To apply visit  Hope Cooperative – Online Career Center


Final Filing Date:  Until Filled

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